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WebWelcome to Amazon Customer Service. What would you like help with today? You can quickly take care of most things here, or connect with us when needed. WebTo add chat capabilities to your Amazon Connect contact center and allow your agents to engage in chats, perform two steps: Chat is enabled at the instance level when an Amazon S3 bucket is created for storing chat transcripts. Add chat to your agent's routing profile. Agents can then begin accepting chats through the Contact Control Panel. shipmed inc
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